Refund Policy
Last updated: June 1, 2026
At Print Apex, we stand behind the quality of our printing services. This Refund Policy outlines when refunds, reprints, or credits may be issued.
Quality Guarantee
If your order contains a production defect — such as incorrect trimming, misregistration, smudging, or damage during our handling — we will reprint the affected items at no charge or provide a refund for the defective portion of your order.
Eligible Claims
Refund or reprint requests may be approved when:
- The printed product materially differs from the approved digital proof (excluding normal color variance within industry standards)
- Products arrive damaged due to inadequate packaging on our part
- Incorrect specifications were used due to our error
- Quantity received is less than ordered and not attributable to agreed spoilage allowance
Non-Eligible Claims
Refunds are generally not provided for:
- Errors present in client-approved proofs (spelling, layout, images)
- Color differences within normal CMYK print variance when proofs were approved on screen
- Orders cancelled after production has begun
- Custom or made-to-order items that cannot be resold
- Delays caused by shipping carriers after handoff from our facility
Claim Process
Contact us within 5 business days of receiving your order at sales@printapex.com. Include your order number, description of the issue, and photos of the affected products. We will review your claim and respond within 2 business days with a resolution.
Resolution Options
Depending on the circumstances, we may offer:
- Free reprint of affected items
- Partial or full refund to the original payment method
- Account credit for future orders
Contact
Print Apex
2847 Industrial Boulevard, Suite 100, Austin, TX 78744
Email: sales@printapex.com
Phone: +1 (512) 555-0198